Do you get a kick out of solving technical issues and helping others? Does diagnosing and solving issues make you tick? Do you have a way with customers and are able to quickly get to the root of an issue? Well, nice to meet you!

Panagora is an ecommerce agency, recognized for building beautiful and inspiring online stores. We’re looking to expand our specialist team with a Technical Support Engineer in our quest to create the perfect shopping experience online.

Our main office is located in Stockholm. We also have teams in Seoul and Tokyo. This position is based out of Stockholm HQ, with a flexible remote option.

About the role

As a Technical Support Engineer you will provide first class support to Panagora clients that use our services and technical solutions. This means quickly adapting to new scenarios and constantly learning how different systems work and interact with each other. This could mean troubleshooting issues with Shopify one week and our own platform, EDGE, the next.

You’ll be the first point of contact for our clients, where your main job will be to quickly help diagnose issues that they might be experiencing.

Daily tasks involve supporting clients with a wide range of issues. From the operational basics “how do I….” to more advanced inquiries such as troubleshooting APIs or writing custom SQL queries and analyzing data from different application logs.

We strongly believe in the sharing and transferring of knowledge, therefore you will be placed in our specialist team that consists of developers, quality assurance technicians as well as dev ops engineers and solution architects. This means that you’ll have a great team to back you up while you get up to speed with the different systems. You will report directly to the Team Lead, who is also a part of the team!

To sum it up: This is an amazing opportunity for a tech-savvy person who is looking for a way into the world of ecommerce. We offer a broad role with many touch points and different areas and tasks and we guarantee that you won’t be bored.

About you

You are a curious and creative person
We think you combine the following qualities with personal competencies, such as being structured, solution-oriented and curious with a humble attitude. You:

• love to solve problems
• are a great team player
• have 2+ years of technical support experience
• are genuinely interested in understanding technical aspects of the systems you are working with
• have the ability to learn and understand new technologies and systems quickly

Big bonus points if you have any of the following competencies. 
This means your chance to score this gig increase, but it's not a must. You:

• have programming skills to create scripts and automate manual tasks
• have experience from the ecommerce industry
• know your way around internal systems like Jira and Trello
• have some experience with HTML, JavaScript or CSS

Who are we?

Panagora’s overall goal is to create perfect shopping experiences and improve ourselves for each new project. We always bring something new and unexpected to our projects. We are not afraid of taking chances and challenging the old ways. Because for us, failing is learning. And it’s always better to fail than not to try.

This is important to us
We always bring passion, curiosity and solid teamwork to the table. All of this, coupled with our expertise in our respective fields, ensures we deliver truly unique solutions. We pride ourselves in having diverse skills, cultural backgrounds and personalities. We make sure that community and individual development is at the heart of everything that we do.

We are Panagora.

Application

We look forward to receiving your application as soon as possible. Deadline for applications is 2022-09-01.

Oh, yeah - except for an awesome job, you’ll also get these benefits

• Six weeks standard paid vacation so you can rest, relax and enjoy and be ready to rock.
  
• Flexible remote work solution (do your work where you do it best).
• Home office funding to ensure your working environment is great at all time.
• Full wellness allowance to keep you strong and healthy. Leg days included.
• We make sure you can look forward to your pension.
• Panagora madness - office events several times a year.
• Great office space in the city center with refreshments and great colleagues and work atmosphere.

Sounds interesting? Hit the button and apply!

For more information please contact the hiring manager Dado Kovacevic.